okdk Privacy Policy
This Privacy Policy explains how okdk collects, uses, stores, and protects your personal data when you use the okdk Platform at okdk.club. We are committed to handling your information with transparency, security, and respect — in line with internationally recognised data protection standards.
How okdk Protects Your Data
All data transmitted between your device and the okdk Platform is protected using industry-standard TLS 1.2+ encryption. Stored personal data is encrypted at rest using AES-256, ensuring your information is unreadable even in the unlikely event of a breach.
okdk does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used exclusively for the operation, security, and improvement of the okdk Platform, and for compliance with applicable legal obligations.
okdk collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We do not collect excessive or irrelevant data about our players.
This Privacy Policy clearly sets out what data we collect, why we collect it, how long we keep it, and who we may share it with. We update this policy whenever our practices change and notify registered players via their account dashboard.
You have the right to access, correct, or request deletion of the personal data okdk holds about you. You may also object to certain processing activities or request data portability. We respond to all valid data rights requests within 30 days.
okdk does not store full card numbers or mobile wallet PINs. Payment transactions via bKash, Nagad, Rocket, and Upay are processed through secure payment gateway partners. We retain only the minimum transaction metadata required for accounting and AML compliance.
Information We Collect
When you interact with the okdk Platform — whether by registering an account, placing a bet, making a deposit or withdrawal, contacting support, or simply browsing — we may collect the following categories of personal information:
1.1 — Information You Provide Directly
During account registration and identity verification, you provide us with personal details including your full legal name, date of birth, residential address, email address, and Bangladeshi mobile phone number. For KYC (Know Your Customer) verification purposes, you may also be asked to submit a scanned copy of your National Identity Card (NID), passport, or driving licence, along with a recent utility bill or bank statement confirming your address.
1.2 — Financial & Transaction Data
When you deposit or withdraw funds, we collect transaction metadata including the payment method used (bKash, Nagad, Rocket, Upay, USDT, or bank transfer), the transaction amount in Bangladeshi Taka (৳) or crypto equivalent, transaction timestamps, and reference numbers. We do not store full bKash or Nagad wallet PINs or complete card numbers.
1.3 — Gaming Activity Data
We collect records of your betting and gaming activity on the Platform, including the games you play, bet amounts, game outcomes, session durations, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
1.4 — Technical & Device Data
When you access the okdk Platform, our servers and analytics tools automatically collect technical information about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, pages visited, and timestamps. This information helps us detect fraud, prevent duplicate account creation, and improve Platform performance.
1.5 — Communications Data
If you contact okdk via the in-account live chat support or email, we retain records of those communications — including the content of messages, timestamps, and resolution notes — for quality assurance, training, and dispute resolution purposes.
- Identity & contact details
- Date of birth & address
- KYC identity documents
- Payment & transaction records
- Gaming & betting history
- Device & IP address data
- Support communications
Minimum Necessary Principle: okdk applies a data minimisation approach — we only collect information that is directly necessary for the purposes described in this Privacy Policy. No unnecessary personal data is requested or retained.
How We Use Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Registration & Management | Name, email, mobile number, date of birth, address | Performance of contract; consent |
| Identity Verification (KYC) | NID, passport, selfie, proof of address | Legal obligation (AML compliance) |
| Payment Processing | Payment method, transaction amounts, wallet references | Performance of contract |
| Fraud & AML Prevention | IP address, device data, transaction patterns, gaming history | Legitimate interest; legal obligation |
| Responsible Gaming Monitoring | Gaming activity, session data, self-exclusion requests | Legal obligation; legitimate interest |
| Customer Support | Account data, support communications, transaction records | Performance of contract; legitimate interest |
| Marketing Communications | Email address, mobile number, preference data | Consent (opt-in only; withdrawable at any time) |
| Platform Analytics & Improvement | Device data, browsing behaviour, session data | Legitimate interest |
okdk will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for processing. Where we rely on your consent as the legal basis for a particular processing activity — such as sending you promotional emails about new bonuses or Eid special offers — you may withdraw that consent at any time by updating your communication preferences in your okdk account dashboard, or by contacting support via the in-account live chat.
Marketing opt-out: If you have consented to receive marketing communications from okdk and later wish to unsubscribe, you may do so via the unsubscribe link in any marketing email, or by contacting okdk support directly. Opt-out requests are processed within 5 business days. Note that even after opting out of marketing, you will continue to receive transactional communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are essential to the operation of your account.
Legal Basis for Processing
okdk processes your personal data only when it has a lawful basis for doing so. The legal bases on which okdk relies are as follows:
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Performance of Contract: Processing your data is necessary to provide the services you have requested — including operating your account, processing deposits and withdrawals, settling bets, and providing customer support. Without this processing, okdk cannot perform its obligations to you under the Terms & Conditions.
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Legal Obligation: okdk is required to collect and process certain personal data to comply with applicable anti-money laundering (AML) regulations, counter-terrorism financing (CTF) laws, KYC requirements, and responsible gaming obligations. This includes verifying your identity before processing withdrawals and monitoring your gaming activity for signs of problem gambling.
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Legitimate Interests: okdk processes certain data based on its legitimate business interests, including fraud detection, prevention of duplicate accounts, platform security, and improving the user experience. In each case, okdk has assessed that its legitimate interests are not overridden by your data protection rights.
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Consent: For processing activities that are not required for contract performance or legal compliance — such as sending you personalised marketing messages about promotions, seasonal offers (e.g., Pohela Boishakh bonuses, Eid special offers), or new game launches — okdk relies on your freely given, specific, and informed consent. You may withdraw consent at any time with no adverse effect on your account.
Where okdk relies on your consent to process data — particularly for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
Identity verification and transaction monitoring are legal obligations, not optional features. okdk cannot process your withdrawal or activate high-value bonuses without completing KYC verification on your account. This protects both you and the integrity of the Platform.
Data Sharing & Disclosure
okdk does not sell your personal data to any third party. However, in order to operate the Platform effectively and comply with our legal obligations, we may share certain personal data with the following categories of recipients, each of whom is required to handle your data in accordance with applicable data protection standards:
Game Technology Providers
okdk integrates games and live dealer tables from third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. When you play a game from these providers on the okdk Platform, limited session and account data may be transmitted to the provider's game servers solely for the purpose of operating the game session and ensuring fair play. These providers are contractually prohibited from using your data for any other purpose.
Payment Processing Partners
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and USDT (TRC-20), okdk shares the minimum necessary transaction data with the relevant payment gateway. This typically includes the transaction amount, reference number, and your registered mobile number or bank account identifier. Full wallet PINs and complete card numbers are never stored by okdk.
Identity Verification Services
okdk may use third-party KYC service providers to assist with verifying the identity documents you submit (NID, passport, driving licence). These providers process your identity data under strict contractual data processing agreements and are not permitted to retain or use your documents beyond the scope of the verification task.
Legal & Regulatory Authorities
okdk may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or lawful government request. In such cases, okdk will disclose only the minimum data required and will, where legally permissible, notify you of the disclosure.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the okdk business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address and via a notice on the Platform if such a transfer takes place, and the acquiring entity will be required to honour the terms of this Privacy Policy.
okdk does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Third parties who receive data from okdk do so only as service providers under strict contractual obligations.
- Game providers (session data only)
- Payment gateways (transaction data only)
- KYC verification partners
- Legal & regulatory authorities
- Fraud prevention services
Data Security
okdk implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security approach covers the full data lifecycle — from the moment you submit information during registration through to the point at which data is securely deleted in accordance with our retention schedule.
Key security measures employed by okdk include:
- TLS 1.2+ Encryption in Transit: All data exchanged between your browser or device and the okdk Platform is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption strength.
- AES-256 Encryption at Rest: Personally identifiable information, identity documents, and financial records stored on okdk's servers are encrypted at rest using AES-256, the same standard used by major financial institutions worldwide.
- Access Controls & Role-Based Permissions: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of system access required to perform their roles. All internal access events are logged and audited.
- Password Hashing: Account passwords are never stored in plaintext. okdk uses industry-standard bcrypt hashing with a unique salt per account to ensure that even in the event of a data breach, passwords cannot be recovered in their original form.
- Two-Factor Authentication (2FA): okdk offers optional two-factor authentication for player accounts. We strongly recommend enabling 2FA from your account security settings to add an additional layer of protection against unauthorised logins.
- Intrusion Detection & DDoS Protection: The Platform is protected by automated intrusion detection systems and distributed-denial-of-service (DDoS) mitigation infrastructure to maintain availability and identify suspicious activity in real time.
- Security Audits: okdk conducts periodic internal security reviews and engages third-party security specialists to perform vulnerability assessments and penetration testing of the Platform infrastructure.
Despite our robust security measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your okdk account or suspect that your credentials have been compromised, you should immediately change your password and contact okdk support via the in-account live chat. okdk will investigate all reported security incidents promptly. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, okdk will notify affected players without undue delay.
- Use a strong, unique password for okdk
- Enable 2FA from account settings
- Never share your login credentials
- Log out after each session on shared devices
- Report suspicious activity immediately
Look for the padlock icon in your browser's address bar when accessing okdk.club — this confirms your connection is encrypted and you are on the genuine okdk Platform. Never enter your login details on a page that does not show a valid SSL certificate.
Your Privacy Rights
As a player on the okdk Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact okdk support via the in-account English live chat or by emailing [email protected]. We will respond to all valid requests within 30 calendar days.
Request a copy of all personal data okdk holds about you, including account details, transaction history, and gaming records.
Request correction of any inaccurate or incomplete personal data we hold about you. Updates to account details can also be made directly from your dashboard.
Request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict processing of your personal data in specific circumstances, such as while you contest the accuracy of data we hold.
Request a structured, machine-readable copy of the personal data you have provided to okdk, so you can transfer it to another service provider.
Object to the processing of your personal data where okdk relies on legitimate interests as the legal basis — for example, direct marketing or certain analytics activities.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time with no adverse effect on your account status.
If you believe okdk has mishandled your personal data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Important note on erasure requests: Certain personal data must be retained by okdk for defined minimum periods regardless of an erasure request — for example, KYC documents and transaction records required for AML compliance. In such cases, okdk will inform you of the applicable retention period and restrict further processing of your data during that time wherever possible.
Data Retention
okdk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following retention schedule sets out the standard periods we apply to different categories of personal data:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & identity data | Duration of account plus 5 years after closure | AML/KYC legal obligation |
| KYC identity documents | 5 years from account closure | Regulatory compliance |
| Transaction records | 5 years from transaction date | AML & financial reporting obligation |
| Gaming & betting history | 3 years from account closure | Dispute resolution; responsible gaming |
| Support communications | 2 years from last interaction | Legitimate interest; dispute resolution |
| Marketing preferences | Until consent withdrawn or account closed | Consent |
| Technical / device logs | Up to 12 months | Fraud prevention; security |
Upon expiry of the applicable retention period, okdk will securely delete or anonymise your personal data so that it can no longer be associated with you. In some cases, anonymised aggregate data (with no ability to re-identify individuals) may be retained indefinitely for statistical and analytical purposes.
Anti-money laundering regulations typically require online platforms to retain identity verification records for a minimum of 5 years after the end of a business relationship. okdk complies with these internationally recognised AML retention standards to maintain the integrity of the Platform.
When a retention period expires, okdk permanently deletes your data using secure deletion protocols. We do not simply mark data as inactive — it is cryptographically erased from all backup and production environments within 90 days of the retention deadline.
Contact & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which okdk handles your personal data, please contact us using any of the following channels:
Primary Contact — 24/7 Support
The fastest way to reach okdk with a data-related query is via the 24/7 English live chat available inside your okdk account dashboard. Support agents can handle most routine requests — such as data access requests, marketing opt-outs, and account closure requests — directly and in real time.
Email Contact
For formal privacy-related requests — including subject access requests, erasure requests, or complaints about data handling — you may contact us by email at [email protected]. Please include "Privacy Request" in the subject line of your email and provide your registered account username so we can locate your records. Email responses are provided within 1 business day during peak Bangladesh Standard Time (BST, UTC+6) hours, and all formal data rights requests are resolved within 30 calendar days.
Policy Updates
okdk reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, okdk will notify registered players via an in-account notification and, where appropriate, via the email address registered to your account. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the Platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how okdk protects your personal data. For more information on your rights as a player and the tools available to you for responsible gaming, please also visit our Responsible Gaming page.
Available in English around the clock inside your okdk account dashboard. The fastest route for data access requests, marketing opt-outs, and privacy queries.
For formal privacy requests, contact us at:
[email protected]Include "Privacy Request" in your subject line. Response within 1 business day (BST, UTC+6).
Material changes to this Privacy Policy are notified via your okdk account dashboard and registered email. Check the "Last Updated" date at the top of this page for the most recent revision.
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